Arch Care Consultants has a simple approach to customer care. Arch is able to meet unique customer needs on a large scale by tailoring programs for each individual customer. Honesty, integrity and fairness are the hallmarks of Arch’s value system. All customers are assigned dedicated case management staff who work with the adjuster and when necessary, the employer management team, to clarify the needs of the account to ensure optimal outcomes. Not all customers want, nor receive, the same services in exactly the same manner. Due to Arch’s individualized approach to each customer we are able to provide reports, programs and billing specialized for each account.
